ServeWise Online is the trading name for QHI. SWO provides the RSA courses and manages  this website. For more details, go to the 'ABOUT US' section in our MENU bar on the left hand side.

These courses should be done by any staff member who is selling or serving alcohol in licensed premises.
They should also be done by anyone who is looking to get a job in licensed premises. It is suitable for off-licence  and on-license staff including check out operators, licensed grocers' staff, bar staff, restaurant and hotel staff.

Yes you can.

These courses can be used to get an advantage at interviews. If you have already completed training then it may be likely that an employer will give you the job over others as they will not have to train you before you handle or serve alcohol. When enrolling in the course you are asked for your workplace and employer details. If you don't have either of these yet, you can leave these sections blank and write your workplace name on to your Record of Training when you do.

No.

The personal licence holder's course is an accredited course that is not available online. For more information on this course see - What do I do if I want to upgrade to an accredited qualification?

Course cost £35.00 per participant but we regularly promote and discount our courses. Check the website regularly for more information.
There are discounts available if you buy 10 or more courses at one time. For discounts contact info@ServeWiseonline.co.uk

You can pay for a course with your credit or debit card (Visa or MasterCard only) by following the required online course payment link on the payment page. You must pay for the course to receive your username and password which you will require to log in to the online course. Your payment will be processed immediately and your username and password shown on the screen and then emailed to you. If you do not have an email address please be sure to write down your username and password and keep them in a safe place as you will need them each time you LOGIN.

If you pay by credit or debit card you will be given instant access to your course.  If you can't pay by credit or debit card but with another payment method, (cheque or bank deposit) you will need to contact us at: info@ServeWiseonline.co.uk
Please note: If you pay by any other method other than credit or debit card you will have to wait for your payment to clear before being issued your username or password.

Our online payment system is secured to protect your card details at all times.

Once you have paid for a course and received your username and password you can login at any time at www.ServeWiseonline.co.uk  and click on the MEMBER LOGIN button at the top right hand side of the page. 

If you don't have an email address and would like one, you can get a free email account from Googlemail, Yahoo or Hotmail. Without an email address we can issue a username and password over the phone, but you will not be sent a receipt or confirmation by email of your Record of Training.

It should take between two to four hours to complete the course from start to finish. Remember it is self paced and if you already have knowledge of the industry you may finish quicker.
Please note:
The ServeWise Staff Training course must take a minimum of two hours to complete. If you finish before that, you will be called by your ServeWise Online Trainer and asked some questions to test your knowledge to make up the difference.

The RSA Scotland and RSA England and Wales courses have nine learning sections with a brief assessment section at the end of each one . After completing these nine sections you will have received 80% of your mark. Then there is a short ten question True/False assessment. This will give you your grading between 80-100%. You only get one go at this part so review the learning sections if you have to before completing it.

No.

Once you have been issued your username and password details you can login and out at any time and the system will remember where you are up to. It is recommended that you complete the section you are on before you log out. All notes on the notepad will also be saved by clicking on the Save and Close area at the bottom of the notepad.

When you next log on you will be taken to the main menu and be able to start where you left off.

There is no formal exam for these courses as they are not qualification based courses.
Online participants will be assessed on a theoretical basis only, using a variety of online assessment tools.
You will be asked to answer various questions throughout the course which make up 80% of your assessment.
A quick True/False test at the end will  make up the other 20% required to complete the assessment and gain your pass mark.

Don't worry, you won't fail. You are assessed progressively throughout the course not just at the end of it. You can't progress through the course without answering questions correctly, but you can always go back and review if you get a wrong answer and you can take as many notes as you'd like.

Remember: you can also contact your qualified  ServeWise Trainer to help you if you can't answer a question.

At the end of the course you will be given access to a PDF copy of your Record of Training and a Premises Practices document for your workplace. For more information on these look at the questions - "What is a Record of Training and what do I do with it?" and "What are Premises Practices and what do I do with them?"

Your Record of Training is a document that proves that you have completed this course.

completed the course and what the course covered. The Record of Training is given to your employer and should be kept on file.

In Scotland your employer must be able to show proof that you have completed your training to a  Licensing Standards Officer or Police Officer if requested.

In England and Wales it is recommended that your employer keeps your training record on file and records of any other training that you do.

The Premises Practises are two documents that are issued with your Record of Training. They are a list of questions that you should ask your employer before you start work for the first time. There are Premises Practises for on-licence premises and off-licence premises. You choose the appropriate one, complete it with your employer and keep it to remember the rules and regulations of your workplace.

Once you have completed all of the learning and assessment areas of the course you will be asked to download your Record of Training for printing. After printing, close the window and close your course.

The Record of Training has information that is specific to each participant.

The Record of Training should show the ServeWise Online and QHI logos, an outline of the logos in the background, the signature of the qualified ServeWise Trainer, date training was completed and the issue number. Participants are identified by the participant identification number.

Employers who wish to check the validity of a Record of Training, can email us with details and we will reply within 24 hours (business days).

The participant must give permission at enrolment for their Record of Training details to be given to an employer.

The Record of Training lasts indefinitely. However, we strongly recommend that you complete a Premises Practices sheet with each new employer to make sure you know the rules and requirements of your place of work. Many of these points will be covered in induction training.

If you lose your Record of Training within six months from the date you bought your course, you can get a re-issue of your Record of Training and Premises Practices documents without going through the learning and assessment areas again.
Please note: There is a small administration fee charged for your re-issuing your Record of Training and Premises Practices. Also, if you work in more than one licensed premises, you will need a Record of Training and Premises Practices documents for each of them.
If you leave your job after six months from the date you bought your course, you will need to buy another course and re-train for a new copy of your Record of Training and Premises Practices.
As the course is updated on a regular basis and whenever legislation requires changes to be made, this will keep you up to date with legislation and its requirements.
Note: Your local EHO may request that learners re-train in the course. If this happens, contact us and we will discuss a discounted rete for re-training.

Your LOGIN (username and password) details will be valid for six months  from the date you bought your course. This allows you to review the learning sections and update your knowledge.
 

In Scotland there’s no requirement to re-train, but as legislation changes and we all forget things over time, it’s recommended that staff re-do their training. Personal licence holders are required by the Licensing (Scotland) Act 2005 to complete refresher training every 5 years and Licensing Board members have to re-train every time they are re-elected. Many employers will do refresher training with their staff from time to time.
All new staff should receive induction training which covers premises’ policies and health & safety information, such as where the fire exits are, when they begin a new job.

In England and Wales training is not compuslory but it is highly recommended that training is completed and refreshed on a regular basis.
 

The Scottish online course will provide you with a Record of Training and meets the requirements for training staff under the Licensing (Scotland) Act 2005. An accredited qualification means that you have also sat an exam which was set by a recognised Awarding Body and quality assured by the Scottish Qualifications Authority Accreditation Unit.

Your online training covers all of the information you require to sit the “Certificate for Staff Working in Scottish Licensed Premises” offered by City&Guilds, but you would need to sit the exam in a registered City & Guilds centre.


You might prefer to attend the whole staff course and sit the exam at the end. The course and exam take a total of 4 hours. Do a websearch for details of courses in your area.

If you wish to upgrade your English & Wales course to certificate level please contact us for further information.

 

For your employer to be allowed to check whether or not you have completed your training, you will have to give permission on the enrolment form for your employer to access details of your training.
If you have given permission, then your employer can email us with your name, student identification number and your date of birth and ask for confirmation. We will get back to them within 24 hours (business hours Monday to Friday) with the details.

If you wish to progress in the licensed trade, maybe learn a bit more or move up to become a shift supervisor or manager, we recommend that you complete the Personal Licence Holder's course. This is not available online – you would need to attend a course. It is a one day course, with the exam at the end of the day.
Once you have successfully passed the exam you can apply to your local Licensing Board for your personal licence. A personal licence allows you to sell, or authorise the sale of, alcohol in licensed premises.
For PLH courses you will need to do an internet search for a Company that provides this course