England and Wales

ServeWise online Responsible Service of Alcohol course.

(Training for Licensed Trade Staff -  England & Wales).

Strongly recommended for people working in licensed premises in
England and Wales

This online training resource is a self-paced learning tool that is flexible and allows you to work through the course at your own pace. It can be completed in the workplace, home or anywhere that has access to an Internet connection.
 

Some of the areas that will be covered in the course are:

Why do you need to do this training?
The basics of liquor licensing
Premises licences and operating plans
Age related offences
Other offences and compliance with the law
Alcohol: Facts and fiction
Alcohol: Effects of alcohol
Refusing Service
Customer Service and Conflict Management
 This course covers information from The Licensing Act 2003.

Please note: This course is for staff who serve or sell alcohol in licensed premises in England and Wales. For staff who wish to progress to become a Personal Licence Holder suitable training is available from ServeWise at www.ServeWise.co.uk